In order to understand the importance of research in User Experience (UX), it's essential to be familiar with the overall process of UX design. The following presentation slides (and the resources at the end of this post) give a concise and interactive overview of the UX process along with some great online resources.
- What the %$^& is UX Design? http://trydesignlab.com/course/units/1/lectures/validated-learning/8
- Can You Say That in English? Explaining UX Research to Clients: This blog post will help shed some more light on how to communicate the benefits of research to potential stakeholders: http://alistapart.com/article/can-you-say-that-in-english-explaining-ux-research-to-clients
- What fuels great design (and why most startups don’t do it): http://www.gv.com/lib/what-fuels-great-design-and-why-most-startups-dont-do-it